Tickets

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For 2018, Burning Flipside has an all will-call ticketing system. Here’s some information to help you navigate it.

Ticketing

Create your ticket request

You can create a ticket request between Jan 8 and Jan 29, 2018.

  1. Log in at secure.burningflipside.com. If you don’t already have a user account, create one at profiles.burningflipside.com.
  2. Click on “ticket registration/transfer” (the above link should take you straight there). This is your control center for your ticket request and ticket.
  3. Click on “Create a new request.” You can add tickets for up to 2 adults and 2 minors to your request by clicking the “Add New Tickets” button.
  4. If you have decorated your envelope, there’s a checkbox for you to opt to your envelope art being included in the Survival Guide and elsewhere.
  5. By default, you will be added to Flipside’s “Austin Announce” list when you create your request, and if there are any minors on your request, you will be added to the “Flipside Parents” list. You can uncheck the options for these lists before submitting your request, but it’s a good idea to join.
  6. You will receive an e-mail message from “tickets@burningflipside.com” with the subject line “Burning Flipside 2018 Ticket Request Confirmation & Mail-In Form”. This will include a PDF attachment of your ticket request. Print that out.

Why is it a ticket request and not just a purchase? If more people request tickets than the event can accommodate, requests will be removed through a deselection lottery and returned, to bring the remaining number of tickets down to the limit.

Mail your ticket request & payment

Mail your ticket request, along with a money order, bank check, or cashier’s check for the amount indicated on the request.

  • Make the money order payable to Austin Artistic Reconstruction.
  • Send it to
    Austin Artistic Reconstruction, Ticket Request
    P.O. Box 9987
    Austin TX 78766
  • Ensure that your letter is postmarked between Jan 6 and Jan 20, 2017.
  • Decorated envelopes are cool.

Ticket prices for 2017 are as follows

  • Adult ticket (for ages 18 and above): $132.
  • Teen tickets (for ages 14–17): $132.
  • Kid ticket (for ages 7 to 13): $40.
  • Child ticket (for ages 0 to 6): $0.

Wait

It takes a while for all the mail to be received, opened, and processed.

After the tickets have been processed, you will receive e-mail notifying you of your ticket status. If you have been successfully ticketed in the system, you will receive e-mail from “tickets@burningflipside.com” with the subject line “Burning Flipside 2017 Will Call Ticket Form”. This will include an attachment with the title “Burning Flipside 2018 Will-Call Receipt.” Print this out and keep it safe. If there are multiple people on your ticket request, you will receive a separate receipt for each person.

Show up at Gate

Gate opens no earlier than 9:00 AM on Thursday, May 24, 2018. Please do not arrive earlier than that, as no one will be ready to process you through. Please check Gate hours in the Survival Guide before your departure.

When you do arrive, you and each member of your party will present your Will-Call Receipts to the Gate crew, who will scan them in and issue you your paper tickets. You will sign waivers indemnifying Austin Artistic Reconstruction, and the landowner. There will also be a Commercial Media Agreement/Sound Policy Agreement for you to sign.

You will no longer need your Will-Call Receipt, but do keep your ticket, as you’ll need it in case you need to exit and re-enter the event, or need to get a replacement wristband.

Ticket codes

From the time that your ticket request is processed until you arrive at Gate, your “ticket” is represented electronically as a long alphanumeric code. Anyone who has that code can register your ticket in their name, so safeguard that information.

Each ticket has three codes associated with it:

Verification code
Also called a short code this is an 8-character alphanumeric code. If you are offering your ticket to someone else, you can give this code to your recipient before the transfer so that they can verify the ticket is valid.
Full code
This is a 32-character alphanumeric code; the first 8 characters are the same as the verification code. Anyone with this code can register the ticket in their name, so safeguard this information until/unless you are ready to transfer your ticket to someone else. This is also the code in the barcode on your will-call receipt that the Gate crew will scan when you arrive.
Word code
This code begins with the 8-character verification code, and is followed by 8 random words. This is equivalent to the “full code,” but is easier to read and type. As with the full code, anyone with this code can register the ticket in their name, so safeguard this information.

Transfers

If it turns out that you cannot participate in Flipside, or have an extra ticket, you can transfer it to someone else.

The best way to do this is to log in at secure.burningflipside.com, click on “ticket registration/transfer,” and then click the paper-airplane icon next to the ticket that you want to transfer. You’ll be prompted for the recipient’s e-mail address. The recipient will receive an e-mail message prompting them to register the ticket in their own name. Once they do that, the ticket will disappear from your ticket listing. You can also transfer a ticket by giving someone your Will-Call Receipt, or reading them the “word code” that appears on it.

Websites

Burning Flipside uses three different web addresses that all work together:

www.burningflipside.com
What you are looking at now. The public face of Burning Flipside on the web.
profiles.burningflipside.com
This secure server stores your personal information, and is used to log you in to all of the burningflipside.com websites.
secure.burningflipside.com
This secure server is where you manage your tickets, submit theme-camp and art registrations, and fill out other forms related to the event.

Questions

If you have any further questions about the ticketing process, there is an exhaustive FAQ that probably answers it.