- Can I get on a mailing list for ticket information?
- When are tickets available?
- What do tickets cost?
- How do I get tickets?
- Why can’t I view the ticket registration form on BurningFlipside.com? I’m on the ticket page but do not see the link for registration.
- Why haven’t I received the e-mail with my ticket request confirmation and mail-in ticket request form? I checked my email address and it is entered correctly. I’ve also checked my spam filtering.
- What can I do if I’ve received the ticket request confirmation email but I don’t find the PDF attachment for printing my mail-in ticket request form?
- What can I do to increase the likelihood that my ticket request is received and processed?
- How many tickets can I buy?
- Do children or teenagers need tickets?
- What do I do if I don’t know yet who will be using my second adult ticket?
- Can I request tickets for other people?
- Can different ticket requests use the same postal mailing address for ticket delivery?
- Can I receive tickets via USPS Express Mail?
- Can I receive tickets at a mailing address outside the U.S.?
- Can we mail multiple ticket requests in the same envelope?
- Do I need to decorate my ticket request envelope?
- Do I need to include a self-addressed, stamped envelope (SASE) with my ticket request for mailing of my ticket?
- What happens if I mail my ticket request early or late?
- Can I get tickets by volunteering for Flipside?
- What forms of payment do you accept? Can I pay with a credit card, debit card, personal check, Paypal or cash?
- What do I need to know about filling out the money order?
- Why do you want my email, phone and mailing address for will-call tickets?
- How do I cancel a ticket request after the ticket registration window closes?
- What happens if the number of tickets requested exceeds the number available?
- When and how will I learn whether my ticket request is filled?
- What happens if my ticket request is not filled?
- When will tickets be mailed?
- How do I claim my will-call tickets?
- Isn’t the will-call receipt basically my ticket then?
- What’s the deal with these ticket codes?
- What if I lose the will-call receipt and e-mail?
- What if I suspect that someone else has taken my ticket code?
- Is there a Flipside warehouse pick-up option?
- What do I do if my mailing address has changed since I mailed my ticket request?
- All of my friends have received their Flipside tickets. Where’s mine?
- Why is my ticket request still in Pending status?
- Is there an “after-market” for tickets?
- Can I transfer tickets for other people?
- How do I transfer ownership of a Will Call ticket?
- How do I transfer ownership of a mailed ticket?
- How can I verify that a ticket someone is offering to me is real?
- Someone has transferred a ticket to me. How do I register it in my name?
- Why should I register a ticket that was transferred to me?
- How can I update my contact information after tickets are issued?
- Can child or kid tickets be converted to adult tickets if I pay the difference?
- How can I get help with tickets?
- When is the Flipside gate open?
- What do I need for entry?
- What are the special requirements for minors (anyone under age 18)?
- Are tickets sold at the gate?
- Is re-entry allowed?
- Where is the Survival Guide?
- What are the Flipside ticket terms of service?
- How can I find Flipside volunteer opportunities?
- Why do you use this process for ticketing?
- Why is this FAQ list so long?
Can I get on a mailing list for ticket information?
Why yes, you can. And what a great idea!
Just sign up for the low-traffic “Announce” email distribution list.
When you create a ticket registration, you will be automatically subscribed to both the Announce list and the Ticket-Business list. You will remain on the Announce list unless you unsubscribe. Your Ticket-Business list subscription is specific to each year’s ticket registrations, we clear it out annually. Announce is the channel for communicating official Flipside information to anyone interested. We use Ticket-Business for information targeted to people with a ticket registration this year. You may choose to unsubscribe from either list.
When are tickets available?
Flipside tickets are never sold at the event gate and every participant must have a ticket for entry.
The best way to reliably get information about Burning Flipside ticket sales is to subscribe to the low-traffic email list for official Flipside communications, “Announce.” Subscribe to the Announce List (and other email lists).
Usually, ticket information for the next Burning Flipside is announced in December each year and the ticket request registration process begins in December or January.
For Burning Flipside 2018:
- Ticket request online registration & mail-in window: From Jan 8 to Jan 29, 2018.
What do tickets cost?
Ticket prices are determined each year by Austin Artistic Reconstruction, LLC (aka “the LLC”) based upon the Flipside budget. Prices usually are announced the prior November-December along with ticket sales/distribution information.
For Burning Flipside 2018:
- Adult ticket (for ages 18 and above): $132.
- Teen tickets (for ages 14–17): $132.
- Kid ticket (for ages 7 to 13): $40.
- Child ticket (for ages 0 to 6): $0.
Every participant must have a ticket for Flipside entry and everyone pays for their ticket except the winners of the annual ticket design and sticker design contest. Each of those winners gets two free adult tickets.
How do I get tickets?
To request tickets for Burning Flipside you need to do 3 things:
- Register online during the ticket registration window in January,
- Put together your envelope (preferably decorated) with all the right stuff: money order/cashier’s check/teller’s check, printed ticket request form, correct address, and
- Mail your ticket request so that it is postmarked during the specified date range in January.
For Burning Flipside 2018:
- If you need to set up a new user account at the website, go to profiles.burningflipside.com to enter your information. You should receive a confirmation e-mail shortly—click on the link in that message to confirm your e-mail address.
- Once you have created your account, you can add more data about yourself, including your address, etc. This is completely optional, but will make it easier for you to fill out forms in the future. Your last name will be pre-filled with your account name—this is a quirk of the system. Please change it to your real last name.
- Log in to secure.burningflipside.com and click on “Create a Ticket Request”. Fill in the form (if you filled in your profile page, some of this will be pre-filled). If you are requesting more than one ticket, click the “Add a ticket” button to enter the information for the additional people on your request.
– Please fill out the ticket registration form between Jan 8 and Jan 29, 2018.
– Limit your ticket registration to no more than two adult tickets and a total of two teen/kid/child tickets.
– If you are requesting two adult tickets and do not yet know the name of the person who will use the second ticket, just enter your own name also for that ticket. You can enter “[Your Name] 1” and “[Your Name] 2” for the two names to keep the ticket assignments clear.
– You will need to fill in the names of kids or children for whom you are requesting tickets. Kid or child tickets cannot be used by adults.
- By default, you will be added to Flipside’s “Austin Announce” list when you create your request, and if there are any minors on your request, you will be added to the “Flipside Parents” list. You can uncheck the options for these lists before submitting your request, but it’s a good idea to join.
- Click the “Submit request” button at the bottom of your ticket registration page.
- Important: If any of the tickets in your request are for minors, you will be required to acknowledge Flipside’s minor policies before continuing. You will also have the option of downloading the “minor affidavit” at this time.
- Check your email for the message from Flipside Tickets with subject line: “Burning Flipside 2018 Ticket Request Confirmation & Mail-In Form”. That message includes the Ticket Request form (a PDF to print) as an attachment.
– Fliptickets will email you every time you save your ticket registration. If you make multiple changes to your registration, make sure that the Ticket Request form you put in the mailing envelope is the correct, current one.
9. Get a money order (or cashier’s check or teller’s check) for the Amount Due shown on your Ticket Request form and make it payable to: Austin Artistic Reconstruction.
– Write your ticket request ID number, which is shown on your ticket request form, in a comments space or near the top of the payment.
– Sign the money order if it is a type that requires your signature.
– For help with how to fill out a money order, see http://www.wikihow.com/Fill-Out-a-Money-Order.
– Caution: Not every place that sells money orders will take them back and refund your money. Since we return the money orders with any ticket requests that cannot be filled, ensure that you are satisfied with your refund options.
– It’s a good idea to hang on to your money order receipt in case you need that to get a refund from the money order issuer. If the issuer of your money order will not refund your money, you probably can deposit the money order into your regular bank account—but you will need to check with your financial institution.
10. Decorate a mailing envelope.
– Be sure your return address, the mailing address and stamp are legible—easy for the post office folks to read, and not hidden by your fabulous artwork.
– Also, leave clear space on the front for a visible postmark.
11. Put both your Ticket Request form and your money order/cashier’s check/teller’s check in the stamped envelope and mail it to:
Austin Artistic Reconstruction, Ticket Request
P.O. Box 9987
Austin TX 78766
12. Mail your filled envelope so that it is postmarked between Jan 8 and Jan 29, 2018.
– The postmark must contain a date no earlier than 1/8/2018 and no later than 1/29/2018 or your request will be returned unticketed.
– The best way to ensure that there are no problems due to the postmark on your ticket request envelope is to take it into a post office during their business hours and ask the postal clerk to stamp it with a clearly dated postmark .
Why haven’t I received the e-mail with my ticket request confirmation and mail-in ticket request form? I checked my email address and it is entered correctly. I’ve also checked my spam filtering.
This issue is usually seen when you are using your own domain. It could be the way your MX records are set up to handle mail, or it could be some spam filtering in place that you don’t see. If you have an email address with Gmail or Yahoo, try changing your email on record to that address instead. If you still have problems, Contact the Ticket Lead; please include your ticket request ID in your email subject line.
What can I do if I’ve received the ticket request confirmation email but I don’t find the PDF attachment for printing my mail-in ticket request form?
Not sure why a few people don’t see the PDF attachment to their ticket registration confirmation email. Perhaps it has something to do with how your mail client handles attachments.
Not to worry, though, because you can go back into the ticket registration system the same way you did it the first time (login with the same user ID at secure.burningflipside.com) and there will be a link to let you (re)print your PDF Ticket Request form.
We hear that if you read the confirmation email on an iPad, the PDF may not show up as an attachment; in that case, please open the message with another device or browser. If you still have problems, Contact the Ticket Lead; please include your ticket request ID in your email subject line.
What can I do to increase the likelihood that my ticket request is received and processed?
Things you can do:
- Follow all of the registration and mailing instructions carefully.
- Make the addresses on the mailing envelope easy to read and leave open space for the postmark.
- Double-check that both your ticket request form and your properly completed money order or cashier’s/teller’s check payment are in your mailing envelope before you seal it.
- Ensure that your mailing envelope will be postmarked within the required date range. Waiting until the last day and/or dropping it in a box rather than taking it to the post office may increase your risk of problems. The best way to ensure that there are no problems due to the postmark on your ticket request envelope is to take it into a post office during their business hours and ask the postal clerk to stamp it with a clearly dated postmark .
We will return your ticket request and payment, once we are processing ticket requests in February, for any of the following reasons:
- Illegible Ticket Request forms or money orders/cashier’s checks/teller’s checks
- Postmarks before Jan 8 or after Jan 29, 2018.
- Payment is not a money order, cashier’s check or teller’s check. We do not accept cash or personal checks.
- Money order or cashier’s/teller’s check is not made payable to Austin Artistic Reconstruction.
- Money order or cashier’s/teller’s check is not for exactly the full Amount Due.
- Money order is a type that requires the purchaser’s signature but is unsigned.
How many tickets can I buy?
The maximum number of tickets per request is 2 Adult tickets plus a total of 2 child/kid/teen tickets. Each ticket purchased, whether for adult, child, kid, or teen, counts as part of the total number of tickets available for Flipside.
Do children or teenagers need tickets?
Everyone entering Flipside must have a ticket, purchased in advance. Teenagers aged 14-18 need teen tickets. Kids ages 7-13 need a Kid ticket, and for little ones up to age 6 we have a Child ticket option. Kid tickets cost less than adult tickets and there is no charge for Child tickets. Teen tickets have the same price as adult tickets.
Please note that each ticket issued must be included in our attendance count. In other words, the upper limit on the number of tickets we can distribute includes everyone, not just adults.
What do I do if I don’t know yet who will be using my second adult ticket?
No problem, and no reason for trying to fake it with a made-up name. Just enter your own name in registration for that ticket, adding the number “2” after your name. There will be opportunity to update the ticket holder name later, before the event.
Can I request tickets for other people?
Each ticket request is limited to a maximum of two adult tickets and up to two (combined total) teen, kid, and/or child tickets. Each person requesting one or more tickets creates their own unique account at burningflipside.com and their online ticket registration.
Can we mail multiple ticket requests in the same envelope?
Yes you may. It is not necessary for each ticket request to be mailed in its own, separate envelope. Just be sure to affix adequate postage. It is best to send a separate payment for each ticket request in the envelope.
Do I need to decorate my ticket request envelope?
We love decorated envelopes! Decorating your envelope brings joy to the world as it passes through many hands, including the volunteers who serve on the ticket team. Decorating your envelope is an early opportunity for participation in the art-focused event that is Flipside. And decorated envelopes may be published in the Flame, posted on the website, or used for another Flipside art project. Decorating your envelope does not, however, by itself affect your odds of getting a ticket.
Caution: When decorating your envelope please make it easy for the Post Office to deliver it by keeping the mailing and return addresses easy to read, and leave plenty of white/light space for your postmark to make it clear that you mailed your request on a valid date.
Do I need to include a self-addressed, stamped envelope (SASE) with my ticket request for mailing of my ticket?
A SASE is not required and will not be used. The size and weight of the Burning Flipside Survival Guide mailed with tickets requires us to use specific envelopes and postage plus we use a standardized mailing label, so we provide the ticket mailing envelopes.
What happens if I mail my ticket request early or late?
Ticket requests postmarked outside of the announced ticket request mail-in dates, whether early or late, are not considered in initial ticket-request processing. If the number of valid ticket requests is lower than the number of available tickets it is possible that out-of-date-range requests could be processed, but that’s a real long shot. Please don’t create extra work and return mail expense by knowingly mailing in a late request. If you missed the mail-in deadline, wait for the (unofficial) ticket exchange.
Can I get tickets by volunteering for Flipside?
No. Burning Flipside is a volunteer-run event. Everyone pays for their ticket except the winners of the annual ticket design and sticker design contest. Each of those winners gets two free adult tickets.
Volunteering is a great way to get to know others in the Flipside community and may make it easier to locate an available ticket after the official ticket sale is over.
What forms of payment do you accept? Can I pay with a credit card, debit card, personal check, Paypal or cash?
Payment must be made with a money order, cashier’s check or teller’s check. Payment by credit or debit card, personal check, Paypal, cash, Monopoly(TM) money, silver bars or any other form is NOT accepted.
Ticket purchase payment must be made with one of these forms of guaranteed funds (money order, cashier’s check or teller’s check) because it’s not feasible for us to deal with bounced checks, and accepting cash or electronic payments involves more challenges than we are currently prepared to accept.
What do I need to know about filling out the money order?
- Money orders must be made out to Austin Artistic Reconstruction and must be for the exact Amount Due shown on your Ticket Request form.
- Caution: Not every place that sells money orders will take them back and refund your money. Since we return the money orders with any ticket requests that cannot be filled, ensure that you are satisfied with your refund options.
- Most but not all money orders require that the purchaser (you) sign the money order.
- Please write your ticket request ID number, which is shown on your Ticket Request form, at the top of your payment (or wherever there is good space for it).
- It’s a good idea for everyone to hang on to your payment receipt in case you need that to get a refund from the issuer. If the issuer of your money order will not refund your money, you may be able to deposit the money order into your regular bank account–but you will need to check with your financial institution.
- To learn more about filling out a money order, see http://www.wikihow.com/Fill-Out-a-Money-Order.
Why do you want my email, phone and mailing address for will-call tickets?
We need valid contact info on every ticket request registration to allow for communication of important ticket- or event-related information, to ensure that we have the correct mailing address for request returns so we can get payments back as quickly as possible, and to help solve mysteries related to ticket ownership or transfers.
How do I cancel a ticket request after the ticket registration window closes?
Contact the Ticket Lead; please include your ticket request ID in your email subject line. The ticket team will cancel your request. Please note that requests cannot be canceled after we receive payment. Should you receive a ticket and find that you are unable to attend the event, you may sell or gift the ticket.
What happens if the number of tickets requested exceeds the number available?
If we are unable to provide tickets for all ticket requests because ticket demand exceeded supply, then we will implement a “random de-selection” process to identify which ticket requests must be returned unfilled.
When and how will I learn whether my ticket request is filled?
Once ticket request processing is complete, which usually happens in mid- to late-February, we will notify you by email whether or not we were able to provide tickets for your request.
We also will update your ticket status in the online ticket system:
- “Pending” status means that no mailed ticket request was received for the ticket registration. (Before ticket request processing is complete, all submitted ticket registrations show Pending status.)
- “Returned” status means that we received your request but it will not be ticketed and we are returning the request and payment to you.
- “Received” status means that we received your request, and that it was not returned as an invalid request for postmark, insufficient or incorrect payment, personal check, or other reason listed above.
- “Ticketed” status means that a ticket number has been assigned; this will replace “Received” status as we move through the ticket distribution process.
- “Lottery” status means that your request was pulled in this year’s random deselection soft lottery; this will replace “Received” status as we move through the ticket distribution process. If our event receives the Mass Gathering Act permit and we are able to increase our event attendee numbers for 2014, this status will change to “Ticketed”. Please check the email you used during registration for an email sent out on March 18, 2014 for your options regarding your registration, or visit the News page for more details.
- “Canceled” status means that you notified the ticket team that you were canceling your registration and not mailing in a request for tickets.
NB: Keep in mind that due to the quirks of email delivery, some people may receive their ticket request status email before others. No need to panic if it takes a day or three for all messages to be received. Be sure to check your spam filtering.
What happens if my ticket request is not filled?
If we are unable to provide tickets for your request either because demand exceeded supply or your ticket request did not meet all requirements:
- Within a few days of ticket request processing we will notify you by email and update your ticket status in the online ticket system to “Returned.”
- We will return your payment to you by first class mail at the address you have recorded in the ticket system.
It’s a good idea for everyone to hang on to the receipt for your money order (or other form of payment) in case you need that to get a refund from the payment issuer. If the issuer of your money order will not refund your money, you may be able to deposit the money order into your regular bank account.
When will tickets be mailed?
For 2018, Flipside is once again doing all will-call ticketing. No tickets will be mailed before the event. However, Survival Guides will be mailed to all participants.
How do I claim my will-call tickets?
Once your ticket request has been processed and you have been ticketed in the system, you will receive an e-mail with the subject line “Burning Flipside 2018 Will Call Ticket Form,” which will include a PDF—this PDF is like a claim check for your actual ticket. We highly recommend that you print this form out, keep it safe, and bring it with you. This form will help you get through Gate much more quickly, however, someone can use the information on it to transfer your ticket into their name, so keep the form and the information on it safe.
If it is impractical to print the form, it will be extremely helpful to keep the full ticket code handy when you are at gate. This is an eight-character code followed by 8 random words, which will be shown on the form.
Will-call tickets are held for pick-up at the Flipside gate. Legal photo ID matching the name on the ticket registration is required. Any adult on the ticket order with a matching ID may pick up all tickets that are part of the request.
Isn’t the will-call receipt basically my ticket then?
Actually, no! There are some important differences.
- Although it’s very helpful to have the form at gate, as long as you have the information on the form, your experience at gate should be relatively smooth. The form is just a convenient way to carry around and communicate the information that represents your ticket in the system.
- You will be issued your actual ticket at Gate, and you’ll need this if you need to exit and re-enter the event, or need to get a replacement wristband. Once you’ve received your ticket, you don’t need the will-call receipt.
- The form does not have cool participant-created art on it; the ticket does.
What’s the deal with these ticket codes?
Each ticket has three codes associated with it:
- Verification code
- Also called a short code this is an 8-character alphanumeric code. If you are offering your ticket to someone else, you can give this code to your recipient before the transfer so that they can verify the ticket is valid.
- Full code
- This is a 32-character alphanumeric code; the first 8 characters are the same as the verification code. Anyone with this code can register the ticket in their name, so safeguard this information until/unless you are ready to transfer your ticket to someone else. This is also the code in the barcode on your will-call receipt that the Gate crew will scan when you arrive.
- Word code
- This code begins with the 8-character verification code, and is followed by 8 random words. This is equivalent to the “full code,” but is easier to read and type. As with the full code, anyone with this code can register the ticket in their name, so safeguard this information.
What if I lose the will-call receipt and e-mail?
You can always download a copy of the form at http://secure.burningflipside.com—log in and click on “Ticket Registration/Transfer.” This will show you a list of all the tickets associated with your request. Click the download icon .
What if I suspect that someone else has taken my ticket code?
First, log in to http://secure.burningflipside.com and click on “Ticket Registration/Transfer.” This will show you a list of all the tickets associated with your request. If you don’t seem to be missing your ticket, nothing bad has happened yet. Regardless, if you are concerned that someone else may attempt to register your ticket under their name against your wishes, Contact the Ticket Lead
Is there a Flipside warehouse pick-up option?
For 2018, Flipside is once again doing all will-call ticketing. No tickets will be available for pick-up before the event.
What do I do if my mailing address has changed since I mailed my ticket request?
It is possible that you will miss the Survival Guide that was sent to you, but this will not affect your ability to claim your ticket at gate. The Survival Guide is always available online at http://burningflipside.com/sg, and there will be extra copies at Gate.
All of my friends have received their Flipside tickets. Where’s mine?
Perhaps your friends are pulling your leg. For 2018, Flipside tickets are all will-call.
Why is my ticket request still in Pending status?
All submitted ticket registrations show in Pending status until ticket request mail is processed and the ticket team has updated statuses. The processing and status update usually happen in mid- to late-February. If your status still shows as Pending in March (or after you know that ticket request status email has been sent), that means we did not receive ticket request mail for you.
Is there an aftermarket for tickets?
There is no official Flipside ticket exchange. There are a couple of community-run places online where tickets change hands:
Please do not to sell or purchase Burning Flipside tickets for more than ticket face value.
Can I transfer tickets to other people?
Yes. There are a few ways to transfer a ticket.
- The best way is to log into http://secure.burningflipside.com. Click on “Ticket Registration/Transfer”. This will show you all the tickets associated with your account. To transfer a ticket to someone else, click the paper-airplane icon next to the ticket you want to transfer. You will be prompted to enter the e-mail address of the recipient; the recipient will receive an e-mail with instructions for registering the ticket in their name.
- By paper
- You can hand your printout of the will-call receipt to the recipient. The receipt has all the information your recipient needs in order to put the ticket in their own name. So safeguard that piece of paper.
- By word of mouth
- You can read the full ticket code from your will-call receipt to the recipient, and ask them to use that information to register the ticket in their name at http://secure.burningflipside.com.
Before you complete the transfer, the recipient may ask for your ticket’s verification code, also called a short code. This is the 8-character alphanumeric code that you see on the website, and is at the beginning of the long “word code” on your printed will-call receipt.
If you are transferring a ticket to someone else, as a courtesy you can put the ticket in their name before they even register it. Log in to http://secure.burningflipside.com. Click on “Ticket Registration/Transfer”. Then click the pencil icon and change the name on the ticket. This is not strictly necessary, but if your recipient fails to register the ticket under their own account, it ensures that the ticket will still be in their name when they arrive at Gate.
How can I verify that a ticket someone is offering to me is real?
Every ticket has an 8-character alphanumeric “verification code” associated with it. You can request that the person offering the ticket give you the verification code, and you can verify it at http://secure.burningflipside.com/tickets/verify.php before you agree to accept the ticket.
Assuming that you do receive that ticket, the beginning of the full ticket code must match the verification code. If they don’t match, attempt to verify the first 8 characters of the code you did receive.
Someone has transferred a ticket to me. How do I register it in my name?
There are a few ways that someone can transfer a ticket to you; the way you will register it will depend on how they did it
First, regardless of what form you received the ticket in, log into http://secure.burningflipside.com; if you don’t already have an user account at the website, you will need to create one.
- By e-mail
- If you received an e-mail sent from “email@example.com” with the subject line “Burning Flipside 2018 Will Call Ticket Transfer”, that will contain a clickable link that will fill in the ticket code for you; if the ticket code was not filled in automatically for some reason, type in the “word code” shown in the e-mail.
- By paper
- If you received a will-call receipt, visit https://secure.burningflipside.com/tickets/transfer.php and type in the full ticket code on the form, which is an 8-digit alphanumeric code followed by 8 random words. If you have a smartphone, you can scan the QR code on the printout, which will take you to that web page and fill in the ticket code for you automatically.
- By word of mouth
- Someone could read you their ticket code. Visit https://secure.burningflipside.com/tickets/transfer.php and type in the full ticket code on the form, which is an 8-digit alphanumeric code followed by 8 random words. Correct spelling will be important.
Once you have registered the ticket in your name, you should receive an e-mail message with a will-call receipt. This will include a new ticket code—the old ticket code is invalidated when you register the ticket in your name. This makes it impossible for the same ticket to be transferred to more than one person.
Why should I register a ticket that was transferred to me?
If someone else sells or gifts you a ticket, please register the ticket in your name promptly. Having the ticket in your name will greatly speed up Gate procedures, and importantly, it makes it impossible for that same ticket code to be re-sold to someone else: when you register the ticket in your name, the ticket code will change, and the old one cannot be re-used.
If you receive a ticket transfer from someone else, and the system does not let you register it, please Contact the Ticket Lead
How can I update my contact information after tickets are issued?
You can update the name associated with your ticket by logging in to secure.burningflipside.com, clicking on “ticket registration/transfer,” and then clicking on the pencil icon next to your ticket code.
You can change your contact information by logging in to profiles.burningflipside.com and clicking on “My Profile.”
Can child or kid tickets be converted to adult tickets if I pay the difference?
No. Once purchased, child or kid tickets may not be converted to another ticket type.
How can I get help with tickets?
Contact the Ticket Lead. Ticket volunteers will respond to email as promptly as they can manage. Please use a specific, unique subject line, preferably including your ticket request ID, to help your ticket team volunteers manage email efficiently.
When is the Flipside gate open?
Refer to the specific event year’s Survival Guide for the most up-to-date information.
Do not show up early, you will not be admitted!
Usually Flipside happens over Memorial Day weekend (in late May). The gate opens the morning of the Thursday before Memorial Day, closes late at night for most of the event, but in early evening on the Sunday of that weekend, then reopens on Monday morning. The event ends on Memorial Day Monday.
What do I need for entry?
Refer to the specific event year’s Survival Guide for the most up-to-date information.
You need the following:
- A state-issued photo ID in your name
- A printout of your will-call receipt, registered in your name, or the information on that form.
- The supplies mentioned as “Necessities” in the Survival Guide, particularly sufficient water, food, and shelter.
Having the printed form itself will make your entry much faster. Having the information on the form but not the printed form itself is OK, but may take a little longer at Gate.
If you have received a transferred ticket, and have not registered the ticket in your name, the process at Gate may take much longer; failing to register the ticket in your name also opens you up to the possibility of fraud.
Once at gate, you will redeem your will-call receipt for your actual ticket, and you will sign waivers of liability.
No one will be allowed into the event without a ticket, signed waiver of liability, and valid ID.
If you are bringing minor children (anyone under age 18), additional documents will be necessary. (See the related question below.)
You cannot gain admittance by volunteering. Tickets will not be available for purchase at the gate. Keep your ticket handy.
What are the special requirements for minors (anyone under age 18)?
Refer to the specific event year’s Survival Guide for the most up-to-date information.
For the protection of minor children and in accordance with Texas law, any minor child attending this event must be accompanied by someone with legal authority to make decisions for the child.
- A minor is anyone under the age of 18.
- Bring everything your children will need to have a safe and enjoyable event.
- Bring proper documentation to prove your authority to make decisions for the child. We recommend that you fill out a fill out and have notarized a “minor affidavit” (see minor affidavit). Barring that, bring an original birth certificate, passport, or other official document for the child. For the parent, bring your photo ID (which you would need anyhow). An electronic copy of your documentation will be stored along with the signed event waiver.
- You are solely responsible for the care, supervision, and well-being of the child AT ALL TIMES. There may be activities not suitable for children or behavior that you may not wish your children to see. Do not expect anyone to censor their behavior because children are present.
- Sign an event waiver of liability for the minor child, including a statement that you have authority to act on behalf of the child.
- Do not expect anyone in the community to watch your kids unless a specific agreement is made prior to the event.
- Inability to take care of the minors you bring to the event can result in ejection.
- If you have questions, email AAR, LLC at firstname.lastname@example.org.
Are tickets sold at the gate?
No, tickets to Burning Flipside are never sold at the event gate.
Is re-entry allowed?
Refer to the specific event year’s Survival Guide for the most up-to-date information.
Leaving and re-entering Burning Flipside is discouraged because it’s not consistent with full participation immersion in the thing that is Flipside. If you need to leave and may return, be sure to check-out at the gate as you are leaving.
If you leave, to get back in you’ll need:
- $10 for a re-entry pass
- your Flipside ticket
- your valid, legal identification
- your wristband
You may return only during regular gate hours.
Where is the Survival Guide?
A paper copy of the current year’s Burning Flipside Survival Guide is provided with a ticket. It also is published as a PDF file here: http://www.BurningFlipside.com/sg.
What are the Flipside ticket terms of service?
The terms of service are printed on the back of each ticket and also are here: http://www.BurningFlipside.com/event/tickets/tos.
How can I find Flipside volunteer opportunities?
Volunteer opportunities are abundant. To learn about them, subscribe to Volunteer, the new low-traffic list of announcements of volunteer opportunities for Flipside and Flipside-related events throughout the year.
You can also discover volunteer opportunities as you participate in community events and read posts on the website or messages posted to the email distribution lists, or you can Contact the Volunteer Lead .
Why is the ticketing system so complicated?
A lot of reasons.
- Burning Flipside’s ticketing system was developed and is administered completely by volunteers, and reflects our values as Burners in that way.
- With many online ticket systems, there is a huge rush to buy tickets the moment they become available. This results in overloaded servers, and gives an advantage to people who have free time at the moment tickets go on sale, and to people who have fast computers and fast Internet connections. Flipside’s system is designed to avoid problems like that.
- In recent years, Flipside has seen more demand for tickets than there are tickets available. In a typical online ticketing system, this is handled by simply ceasing ticket sales when the maximum is reached, but this only reinforces the advantage that people with free time at exactly the right moment and fast computers already have. Instead, Flipside uses a “deselection lottery” that is as random, fair, and open as possible: All the paper ticket requests are placed randomly in a number of bins; people draw requests randomly, sight unseen, from each bin in turn, in front of a room full of people, to remove enough requested tickets to bring the event population to the allowed maximum.
- Online ticket systems typically accept payment only via credit cards. Not everyone has a credit card. Flipside’s system is designed to level the playing field in that respect.
- Payment processors for credit cards and levy a fee of a few percent on all transactions, which would need to be added back in to the cost of the ticket. Taking payments by money orders is one way Flipside endeavors to keep ticket costs as low as possible.
- Control over the ticket system gives Flipside the flexibility to deal with lost tickets, other ticket problems, and to design a system that is tailored to the event’s requirements.
The process we use for selling and distributing Burning Flipside tickets is re-examined every year. We use a process intended to be consistent with and support this unique experiment in temporary intentional community.
Why is this FAQ list so long?
Because inquiring minds want to know. Lots of people have lots of questions.